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Frequently asked questions

Please check this FAQ first before contacting us.

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What is 1111 Capitals?

1111 Capitals is an online electronics store based in the UAE offering a wide range of gadgets including smartphones, laptops, accessories, gaming devices, and smart technology products.

Are your products authentic?

Yes. All products sold at 1111 Capitals are 100% genuine and sourced from trusted suppliers and brands to ensure quality and reliability.

Do you offer warranty on products?

Most products come with manufacturer warranty or supplier warranty, depending on the product. Warranty details are listed on each product page.

What payment methods do you accept?

We accept secure payments through:

  • Credit Cards

  • Debit Cards

  • Apple Pay / Google Pay (if available)

  • Other secure online payment gateways

Is it safe to shop on your website?

Yes. Our website uses secure payment encryption and trusted payment gateways to ensure your transactions and personal information remain safe.

Can I cancel my order?

Orders can be cancelled before they are shipped. Once the order is dispatched, cancellation may not be possible.

Do you deliver across the UAE?

Yes, 1111 Capitals delivers to all Emirates in the UAE, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

How long does delivery take?

Delivery usually takes 1-2 business days depending on your location in the UAE. Also we Offer Express Delivery within hours for some products too.

Do you offer express delivery?

Express delivery may be available for selected locations and products.

What is your return policy?

You can request a return within 7–14 days of receiving your order, provided the item is unused and in its original packaging.

How do I request a return?

To request a return, contact our customer support team with your order number and reason for return.

When will I receive my refund?

Refunds are usually processed within 5–10 business days after the returned item is received and inspected.

Are your electronics brand new?

Yes. All products sold by 1111 Capitals are brand new and unused unless otherwise stated.

How can I contact customer support?

You can contact our support team through:

  • Email

  • Phone

  • Contact form on our website

Our team will respond as quickly as possible.

What are your customer support hours?

Customer support is available Monday to Saturday during business hours.

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