Frequently asked questions
Please check this FAQ first before contacting us.
Ordering
1111 Capitals is an online electronics store based in the UAE offering a wide range of gadgets including smartphones, laptops, accessories, gaming devices, and smart technology products.
Yes. All products sold at 1111 Capitals are 100% genuine and sourced from trusted suppliers and brands to ensure quality and reliability.
Most products come with manufacturer warranty or supplier warranty, depending on the product. Warranty details are listed on each product page.
We accept secure payments through:
Credit Cards
Debit Cards
Apple Pay / Google Pay (if available)
Other secure online payment gateways
Yes. Our website uses secure payment encryption and trusted payment gateways to ensure your transactions and personal information remain safe.
Orders can be cancelled before they are shipped. Once the order is dispatched, cancellation may not be possible.
Yes, 1111 Capitals delivers to all Emirates in the UAE, including:
Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
Delivery usually takes 1-2Â business days depending on your location in the UAE. Also we Offer Express Delivery within hours for some products too.
Express delivery may be available for selected locations and products.
You can request a return within 7–14 days of receiving your order, provided the item is unused and in its original packaging.
To request a return, contact our customer support team with your order number and reason for return.
Refunds are usually processed within 5–10 business days after the returned item is received and inspected.
Yes. All products sold by 1111 Capitals are brand new and unused unless otherwise stated.
You can contact our support team through:
Email
Phone
Contact form on our website
Our team will respond as quickly as possible.
Customer support is available Monday to Saturday during business hours.